Intelligent Document Processing and Process Intelligence
Intelligent document processing (IDP) applies artificial intelligence (AI) and machine learning techniques to process structured, semi-structured, and unstructured documents that enable technology to read and process content in documents like a human.
Over the years, technology evolved to incorporate more intelligent capabilities, such as natural language processing (NLP). This allowed document processing to advance beyond simple character recognition and enabled some level of comprehension of the text being converted. In spite of these advancements, for years IDP remained a siloed mailroom or BPO function, isolated from revenue-critical engagements with customers, suppliers, and employees.
Today, this legacy approach is giving way to modern intelligent document processing. While earlier solutions focused primarily on text and field data extraction, IDP encompasses the processes in which content is used as part of customer and employee experiences. It begins with a re-thinking of these processes, then targets modern, AI-based document processing "skills" to make the content immediately available and actionable exactly when and where it's needed.
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